SHIPPING POLICY

KATAYALA COFFEE LLC

Colombian Specialty Coffee

Last Updated: October 16, 2026

At Katayala Coffee LLC, we carefully prepare and package every order to provide a reliable and transparent shopping experience.

1. Order Processing

Orders are typically processed and shipped within 1–2 business days after payment confirmation.

Business days exclude weekends and U.S. federal holidays.

If we cannot ship within the stated timeframe, we will notify you and provide the options required by law, including agreeing to a revised shipping date or canceling your order for a prompt, full refund.

2. Shipping Destinations and Rates

We currently ship to eligible addresses within the United States. International shipping is not available at this time.

Available shipping methods and costs are displayed at checkout before payment.

3. Delivery Times and Tracking

Delivery times depend on the destination and shipping service selected.

Estimated delivery dates are not guaranteed and may be affected by carrier delays, weather conditions, or holidays.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

4. Shipping Addresses

Please provide a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately at info@katayalacoffee.com. We will make reasonable efforts to correct it before shipment.

If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply if reshipment is requested. Any applicable charges will be communicated in advance.

5. Lost, Damaged, or Incorrect Orders

If your package is lost, delayed, or marked as delivered but not received, please contact us with your order number.

We will review the tracking information and investigate with the shipping carrier when necessary.

If an order is confirmed lost or undelivered, we will offer a replacement or refund, as appropriate.

For damaged, defective, or incorrect products, please contact us within 7 days of delivery. Include your order number, a description of the issue, and photographs when available.

This notification period does not limit your rights under applicable law.

6. Cancellations and Refunds

Orders may be canceled before shipment. If your order has not yet shipped, we will process the cancellation and the corresponding refund.

Once an order has shipped, our Return and Refund Policy applies.

7. Contact Information

For questions about shipping, delivery, or your order, please contact:

KATAYALA COFFEE LLC

Email: info@katayalacoffee.com

Website: https://katayalacoffee.com

Thank you for supporting Katayala Coffee and the Colombian coffee-growing traditions behind every cup.

Nothing in this policy limits consumer rights under applicable law.